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Service Philosophy

Our commitment is to excellent service. Our committed, highly trained staff does whatever it
takes to make your event a success.

Our Consultative Approach
The Conference & Logistics Consultants, Inc. (C&LC) team is comprised of marketing, hospitality and meeting-trained people that are committed to client service. Our professionals have many years of industry experience, which we leverage toward our clients' success. Our staff has all been selected to work for C&LC, Inc. because of their creative ability, innovation, tenacity, attention to detail, strong project management skills, and high standards of performance. We interface with hoteliers, vendors, and clients with ease and professionalism, demonstrating a clear understanding of both the importance of a positive image and the bottom line.

We are a full service conference management and consulting firm. This means that, in addition to basic meeting planning services (contracts, food and beverage, equipment, exhibition and event management, technical support, travel, etc.), we provide support and management in the areas of event & program development, budget development, marketing, publications, speaker communication management, and administrative support for running a conference headquarters.

We are considered a consulting firm rather than just a meeting planning company, meaning that we take a proactive role, not only in our management style but also in constantly providing advice, options, and new ideas and a fresh perspective toward the goals of the conference. We believe it is our responsibility to provide you with the latest guidance on marketing & promotion, logistics management, budget and finance, insurance and liability issues, disability issues and other crucial issues. We feel that simply managing the details is not enough to achieve the high level of success that we demand.

The Washington Business Journal recently recognized Conference & Logistics Consultants, Inc. for the eleventh year in a row as one of the top conference-organizing firms in the Washington, DC area.

Our Business Style
Our continued success, our high client retention rate, and our excellent reputation come from an emphasis on several key principles:

• We believe in partnerships - partnerships with our clients, with our vendors and with our hospitality colleagues;
• We are mindful of balancing all interactions so that the outcomes are mutually beneficial;
• We practice straightforward communication, honesty, and ethics in business; and
• We believe in mutual respect.
  

As stated above, our approach is consultative. Because our Senior Account Managers are all at the executive level, we don’t stop with just providing management services. We go the extra step.

We participate as peers with your leaders. We contribute as collaborative partners. We are focused on our clients’ goals. Our professional staff has incredible initiative and they work as the ‘driving force’ to achieve the best results. We listen carefully. We work to understand our clients’ needs. We ask our clients to be flexible and open-minded to consider new ideas and methods; in return, we are flexible, working within established channels of communication or assisting you as you break out of the traditional mold.

We use our experience to interpret what our clients want in order to deliver what they really need in the most efficient and effective way. Sometimes the path we suggest is different than the way it was done in the past or different than what you might have been envisioning. This positive collaborative and communicative relationship identifies new and better paths toward exceeding the expected goals.

It is because of this approach that our clients quickly come to experience three qualities that are the hallmark of the C&LC, Inc. staff:

• Chemistry
• Commitment
• Confidence
  

International Relations and Experience
We have experience in hosting international delegates, understanding and dealing with cultural diversity and accommodating unique requirements. Many of our clients’ conferences host international delegates. One conference, in particular, has an attendance of more than 80% Non-North American delegates representing more than 43 countries.

Conference & Logistics Consultants, Inc. offers our clients operational experience in producing successful international conferences. When you look to international destinations in the future, we have direct on-site experience from having produced a dozen conferences in Amsterdam, Florence, The Hague, London and Rome. Additionally, our team has specific on-site knowledge of other key international destinations and facilities including Copenhagen, Edinburgh, Glasgow, Nice, Paris Singapore, Sydney, and Vienna. We also have active professional relationships with dozens of other international destinations.

Executive-Level Management and Strategic Perspective
Choosing C&LC, Inc. means that our clients receive professional expertise and service from an executive-level perspective. We provide a complete team of executives to provide consultation, advice and strategies for conference and organizational management – services well beyond basic meeting planning.

Leadership

• We will work toward producing the highest quality event to achieve its goals and theme.
• We will take an active role in all planning meetings to guide the process.
• We will track, report and build a clear history on the process, the progress and the key decisions.
• Our team will apply our seasoned executive strategic experience to be the “lightening rod’ to positively advise and guide the Conference team.
  

Timeline Planning & Management

• We work with our clients to determine the planning timetables for all deliverables.
• We will drive the timeline, key deliverables and take a leadership role to keep the Conference team on track and on schedule.
• We will manage the deadlines and produce deliverables in a timely fashion.

New Perspective

• Our clients benefit from our open style and from the way that we bring a ‘fresh look’ and a ‘new set of eyes.’
• Our diverse experience and our constant drive for innovation adds a varied set of professional experiences to guide you to take the conference to the next level.
• For this important industry event, we will work to take this step in a seamless and successful manner.
  

Volunteer/Committee Interaction
Many of our clients are volunteer-driven and committee-run. We are keenly aware of the great value of this kind of support, energy, enthusiasm and creativity. We take great care to positively support all committee members in their roles and responsibilities. We believe it is critical to ensure that the volunteer / committee experience is a positive one. Simultaneously, we also use our professional experience and diplomacy to ensure the success of the conference by managing the operational framework of the event and acting as the 'safety net' for all the details.

Post Conference Meeting
We wrap up all of our contracts with a “lessons learned” post conference report, to preserve the knowledge we have gained for future years. We feel it is important to provide our clients with:

• Emphasis on what went well and what should be repeated
• Suggestions for improvement
• Expense report against budget
• Hotel history information